Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by SPONKOO. Throughout the site, the terms “we”, “us” and “our” refer to SPONKOO.

These Terms of Service apply to your use of our website and to purchases made through our online store. By visiting our website and/or purchasing something from us, you agree to these Terms of Service.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

1. ONLINE STORE TERMS

By placing an order through our website, you confirm that the information you provide is accurate and complete.

You must not use our products or website for any unlawful or unauthorised purpose.

2. PRODUCTS

We make reasonable efforts to display our products, descriptions, colours, images and specifications as accurately as possible. However, colours and appearance may vary slightly depending on your device display and normal manufacturing variations.

We may change or discontinue products where reasonably necessary.

3. PRICES

All prices are shown in GBP (£) unless otherwise stated.

Any applicable taxes, delivery charges or other charges will be clearly shown during checkout where required.

We reserve the right to change our prices at any time. Any price change will not affect an order that we have already accepted.

4. ORDERS AND CONTRACT

When you place an order, you will receive an order confirmation. This does not necessarily mean that we have accepted your order.

We may refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, there is an obvious pricing or description error, or we reasonably suspect fraud or misuse.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

5. PAYMENT

Payment must be made using one of the payment methods available at checkout.

Payments are processed through our authorised payment service providers. We do not directly store complete payment-card details.

6. DELIVERY

We aim to dispatch and deliver orders within the estimated times shown on our website or at checkout.

Delivery estimates are not guaranteed unless expressly stated otherwise.

If there is a significant delay or problem with your order, please contact us.

7. RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer law.

Nothing in our policies limits or excludes any statutory rights you may have as a consumer.

8. DAMAGED, FAULTY OR INCORRECT PRODUCTS

Please contact us if your product arrives damaged, faulty, not as described, or if you receive the wrong item.

Your legal rights relating to faulty or misdescribed goods are not affected by these Terms.

9. PRODUCT USE

Products should be used in accordance with the instructions and warnings supplied with the product.

Customers are responsible for determining whether a product is suitable for their intended use and surface, subject always to their statutory rights.

10. INTELLECTUAL PROPERTY

The SPONKOO name, branding, logos, graphics, product imagery, website content and other original materials displayed on this website belong to us or are used with permission, except where otherwise stated.

You may not reproduce, distribute, modify or commercially exploit our protected content without permission, except where permitted by law.

11. THIRD-PARTY SERVICES

Our store may use or link to services provided by third parties, including payment, delivery and technology providers.

We are not responsible for third-party websites that we do not control. Your use of those services may also be subject to their own terms and policies.

12. PERSONAL INFORMATION

Your submission and use of personal information through our store is governed by our Privacy Policy.

13. PROHIBITED USES

You must not misuse our website, attempt unauthorised access, introduce malicious software, interfere with the operation or security of the website, use the website for fraudulent activity, or violate applicable laws.

14. LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from purchases made primarily for personal consumer use, to the extent permitted by law.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time. The version published on our website at the relevant time will apply, subject to applicable law and any contractual rights already acquired.

16. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections and rights to bring proceedings available under the laws applicable where you live.

17. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

SPONKOO
Email: sponkoolimited@gmail.com
United Kingdom