Shipping policy
SHIPPING POLICY
Thank you for shopping with SPONKOO. We aim to process and deliver your order as quickly and reliably as possible.
ORDER PROCESSING
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or UK public holidays may be processed on the next business day.
UK DELIVERY
We currently deliver to addresses within the United Kingdom.
Estimated delivery times and any applicable shipping charges will be shown at checkout before you complete your purchase.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather or other disruptions.
SHIPPING CHARGES
Shipping charges, where applicable, are calculated and displayed at checkout before payment.
From time to time, we may offer free delivery or other shipping promotions. Any applicable conditions will be displayed on our website.
ORDER TRACKING
Where tracking is available for your delivery service, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.
DELAYED OR MISSING ORDERS
If your order has not arrived within the expected delivery period, please contact us so that we can investigate the delivery with the relevant carrier.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as reasonably possible with your order details and, where appropriate, photographs of the issue.
Your statutory rights are not affected.
RETURNS AND REFUNDS
For information about returns, cancellations and refunds, please refer to our Return & Refund Policy.
CONTACT US
If you have any questions about shipping or your order, please contact:
SPONKOO
Email: sponkoolimited@gmail.com
United Kingdom